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Shipping & Returns

  1. How do I get FREE GROUND shipping on my order?
  2. How fast is my order processed?
  3. When will my order ship?
  4. What shipping options are available?
  5. Do you ship outside of the USA?
  6. How will you ship my order?
  7. Do you ship to Alaska and Hawaii?
  8. Do you ship to APO/FPO addresses?
  9. Do you ship to Freight Forwarders?
  10. Do you ship to Canada and US Territories?
  11. How much is shipping?
  12. When will I receive my order?
  13. Do you offer expedited shipping?
  14. Can I have my order sent to more than one address?
  15. What could cause a shipping delay?
  16. Delays by shipping companies
  17. Delays during holiday seasons between Thanksgiving and Christmas
  18. Item is on backorder
  19. Undeliverable packages (orders returned to us)
  20. Billing address information is inconsistent with what is on the credit card record
  21. Restocking Fee
  22. Return Shipping Costs
  23. Outgoing Shipping Costs

Q: How do I get FREE GROUND shipping on my order?

Orders over $200 ship free! Individual items with Free Shipping will be shipped by the carrier of our choice to a single address within the continental United States.

Q: How fast is my order processed?

Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

Q: When will my order ship?

All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.

Q: What shipping options are available?

All shipments are sent by USPS Priority Mail, or UPS Ground unless otherwise requested. All expedited shipping methods are through UPS. We prefer to ship physical addresses. We will ship to PO Boxes without question, but you must make sure you can receive packages at your PO Box. If we ship to your PO Box and the package is denied, you must pay return & re-shipping costs.

Q: Do you ship outside of the USA?

Yes! We ship everywhere. Most international shipments are through USPS Priority Mail. Our website is primarily intended to calculate accurate shipping costs for the US & Canada. If your international shipping rate calculated on our shopping cart does not seem accurate, please contact us to get a personal quote on shipping your order.

Q: How will you ship my order?

We ship primarily through UPS and USPS (United States Postal Service). We can ship FedEx if requested. We can also ship UPS on your account if you prefer. Contact us before ordering to do so.

Q: Do you ship to Alaska and Hawaii?

We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Free Shipping offer. The UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact us before ordering at 619-928-9015, contact@racetechelectric.com, or visit our Contact page in the menu.

Q: Do you ship to APO/FPO addresses?

Yes we can ship to APO/FPO addresses. These orders will ship via USPS Priority Mail.

Q: Do you ship to Freight Forwarders?

No we do not. There are no exceptions.

Q: Do you ship to Canada and US Territories?

Absolutely! Most orders to Canada & US Territories will ship via USPS Priority Mail.

Q: How much is shipping?

Shipping is determined using UPS rate calculations. In some cases (Alaska, Hawaii), the rates may be inaccurate and we recommend contacting us prior to ordering. If you ever have any questions about our shipping rates quoted online, please give us a call for a personal shipping quote at 619-928-9015.

Q: When will I receive my order?

All orders for our manufactured parts (stators & regulators) will ship directly from our warehouse & retail location in San Diego, CA. We do drop-ship from other suppliers for some parts. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping (normally a maximum of 1 additional day). Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.

Q: Do you offer expedited shipping?

Yes. You can choose UPS 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order (usually 1 day maximum). Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Q: Can I have my order sent to more than one address?

Not if you order online. Each online order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address online. We can accommodate these types of requests over the phone, however. Please give us a call at 619-928-9015 to discuss your needs.

Q: What could cause a shipping delay?

Wrong address or zip code used for the shipping address.

When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Unforeseen circumstances at our business.

Q: Delays by shipping companies

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

Q: Delays during holiday seasons between Thanksgiving and Christmas

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

Q: Item is on backorder

We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.

Q: Undeliverable packages (orders returned to us)

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

Q: Billing address information is inconsistent with what is on the credit card record

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.

Q: Restocking Fee

Returns are subject to a 15% Restocking Fee.

Q: Return Shipping Costs

Return shipping is the customer's responsibility.

Q: Outgoing Shipping Costs

If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.